Salesforce Trigger: New Case Created

Starts an instance of a Workflow when a new case is created in Salesforce.

Use case

The New Case Created Salesforce trigger will start a new instance of a Workflow whenever a new case is created within the connected Salesforce instance.

Use cases include:

• Automatically QA each case that is entered to verify that all the right information has been documented.
• Automatically create tasks or send emails based on new case information.

How to configure this trigger

The Salesforce trigger requires a preconfigured Salesforce integration. For more information on integrating PagerDuty Workflow Automation with other systems, please refer to the Integrations section of our help documentation.

Fields for this trigger

• Trigger Name

  • Name to label the trigger within the Triggers page.

• Integration

  • Select from a list of all Salesforce integrations already authorized through the Integrations page

What will this output?

The Salesforce fields associated with the new case are available within the triggered Workflow instance. The specific output fields depend on the configuration of your Salesforce instance and integration with PagerDuty Workflow Automation.

Please refer to the output section of Salesforce Triggers for instructions on how to configure which fields to be passed into PagerDuty Workflow Automation and how to refer to those fields within a Workflow.