Ensure your emails are delivered

🕙  2 minute read

Catalytic’s email actions are some of the most commonly used actions. To increase their reliability and usefulness, Catalytic email actions have two built in spam prevention features:

  • To prevent unintended duplicates, Workflow’s will not send two or more identical emails in quick succession. If an email has the same recipient, subject, and body as an email sent in the last hour, it will bounce.

  • To prevent unintended spam, Catalytic limits the number of emails you can send to a single email address to 100 emails per hour. Exceeding that amount, will trigger an error. Read more about this feature.

How to work around spam prevention

Email actions will not send identical emails—to bypass this spam prevention feature altogether, ensure that each email is unique. One way to do this is to add a run ID or current date time field reference to the subject or body of an email.

For example, add the Run Start Date to each email—this globally available field includes the start date in 2020-01-22T16:35:55.342Z format. This will ensure all emails are sent, even if all other content is the same.

💡   Tip: To make the date format more readable, use the Dates: Format a date time action with a format like D/M/Y HH:mm:ss.

Get help with a problem or question

If something’s not working as expected, or you’re looking for suggestions, check through the options below.

I have tried everything above, why are my emails still not delivering?

In some cases, a company firewall or email server may prevent delivery. If the recipient is a trusted customer, vendor, or partner, ask them to whitelist the Catalytic @catalytic.comand @pushbot.com domain to reduce undelivered emails.

Can I send over 100 emails an hour to a single recipient?

Catalytic limits the number of emails you can send to a single email address to 100 emails per hour. Exceeding that amount, under all circumstances, will result in undelivered emails.

If you have a business case that requires you to send over 100 emails an hour to a single recipient, please contact Catalytic Support.

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