Troubleshoot

Review resolutions to common Workflow issues. Repair and restore your Workflows to top shape!

Open in previous editor ›

The new UI for creating and editing Workflows is available for all users. All important and commonly used features are already updated and ready to go; less common features have either moved around, or are still being updated. If a feature you need is not in the new UI, you...

Supported Browsers ›

Catalytic works on most modern browsers and supports many browser versions. We support the following browsers: Browser Minimum Version Chrome 83+ Edge-Chromium 83+ Firefox 77+ Safari 13+ IE-Edge 11+ About support for IE 10 and older Microsoft officially discontinued support for IE 10 and older as of 02/06/2020. See Support...

Supported Languages ›

Catalytic, the Help Center, Community, and other resources are currently available in English. Although the platform is in English, you can use many languages within your process and automations. Catalytic fully supports left-to-right single-byte languages in text of emails, forms, and tasks. We have general support for multi-byte languages as...

Troubleshooting Error Messages ›

When things don’t work as expected, the problem might be on our end, your end, a third-party system, or some place in between. If you experience an error or issue with a specific feature of Catalytic, head to the most relevant help article to find topic specific information. Otherwise, there...

Update an action to the latest version ›

Catalytic regularly releases new, improved versions of our built in actions. To prevent interrupts or loss of functionality for your existing, active Workflows, any action existing in a Workflow will not be updated, even if a new version is released. For example, if you added an Email: Send an email...