Trouble signing in

Sign in if you鈥檝e forgotten your password

If you have forgotten your password, the Sign in by email option is an easy way login with just your email address鈥攏o password needed! Once you鈥檙e logged in you can reset your password.

First head to your Catalytic team URL. Team URL鈥檚 use the format, where teamname is your team鈥檚 name. Make sure you鈥檙e on the right team!

  1. Select Sign in by email and enter the email for the account. This will send a special, secure login email to that email.

    screen readers look here
  2. Check your inbox. In the email, select the login button to log in to the team.
  3. Once logged in, go ahead and change your password. Select your photo or profile icon in the top right corner and select My Account.
  4. Select Change password and follow the prompts to change the password.

Troubleshoot changing a password

  • If you sign in by email and receive an email saying you don鈥檛 have an account on the team, then the email you entered may be incorrect or you may be on the wrong team sign in page. Check to make sure both of these are correct. Team URL鈥檚 use the format, where teamname is your team鈥檚 name.

  • If you have forgotten the email address you used to log in, try your most commonly used emails with the sign in by email feature, or contact a team or company admin to identify the correct email address.

  • If you have an issue when changing your password, your password may not be strong enough or may have a common convention in it. See Creating a strong password for tips on creating a secure password.