Outlook: Move email to a folder

Use this action to move an email to a different folder within Outlook. Outlook actions require an Azure Office 365 account.

Use Case

  • Route emails to team folders based on keyword variations in the email subject or body. For example, keywords like “warranty” or “replacement” can route to a folder for returns.
  • Once the email has moved to a folder, your instance sends an email form with questions about the return. A team member can confirm the form responses and make a decision. Based on that decision, a deny or request extra info email can send right away to continue the instance.

How to configure this action

This action requires a preconfigured Outlook integration. For more information on integrating Catalytic with other systems, please refer to the Integrations section of our help documentation.

You will also need to add an Outlook trigger. By adding this, upon receipt of an email to a specific inbox, a instance can start. The instance will include your move Outlook email action.

Fields for this action

  • Integration

    • Select your Outlook integration from the options.
  • Message ID

    • Enter the message ID for the email you would like to move. This will likely be a field reference passed to this Workflow from an Outlook trigger.
  • ID of your Destination Folder

    • Enter the ID of the folder to move the email to.
      • When using the folder ID, copy the URL after “/mail/” and replace the "%-letter-number" combos by using a URL decoder.
  • The Name or Path of your Destination Folder

    • Enter either the folder name, or the folder destination path. Some standard folder names are: Inbox, Drafts, SentItems, DeletedItems.

What will this output?

The output of this action is an email moved to a new folder. Two fields are also output for confirmation.

Output fields for this action

  • messageid

    • This field will output the Message ID entered during configuration.
  • movedFolder

    • This field reports if the move was successful. It is either true, if it was successful, or false if it was unsuccessful.