Add a deadline to a manual task
You can set a deadline for any Assign task to a person action. Reminder emails are sent for each upcoming deadline depending on if the deadline is less or more than 24 hours away.
When PagerDuty Workflow Automation sends reminder emails for due tasks
Reminder emails are sent with different intervals depending on if the deadline for a task is less or more than 24 hours away. Check the Add a deadline to a manual task article to learn about deadlines.
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If the deadline for a task is less than or equal to 24 hours away a single email notification reminder will be sent at the due date.
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If the deadline is more than 24 hours away, 5 email notifications will be sent at different times. The following example assumes a deadline of 10 days is set.
Reminder intervals Example days elapsed given 10 day deadline At 70% of the total amount of time On the 7th day On the deadline On the 10th day 1 day after the deadline On the 11th day 2 days after the deadline On the 12th day 3 day after the deadline On the 13th day
💡 Tip: Reminder emails are not sent when testing a task or process. This is to prevent a recipient unintentionally receiving a reminder email when a process is being tested.
How to set a deadline for a task
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In the Workflow Builder screen, click an action to configure it, then select Deadlines
- Choose and configure one of four deadline options:
- None: The default for each task; no deadline is set.
- Field: Choose from a list of available date & time and date fields.
- Duration: Set the deadline to be a specific number of days, business days, hours, or minutes after the task is ready.
- Date: Enter a specific date in yyyy-mm-dd format.
- Select
💡 Tip: The Business days option for the Duration deadline includes Monday-Friday throughout the year, ignoring holidays. If you enter a delay of 2 business days, and the task was started on a Thursday, the task will activate on Monday.
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