When Catalytic sends reminder emails for due tasks

Reminder emails are sent with different intervals depending on if the deadline for a task is less or more than 24 hours away. Check the Add a deadline to a manual task article to learn about deadlines.

  • If the deadline for a task is less than or equal to 24 hours away a single email notification reminder will be sent at the due date.

  • If the deadline is more than 24 hours away, 5 email notifications will be sent at different times. The following example assumes a deadline of 10 days is set.

    Reminder intervals Example days elapsed given 10 day deadline
    At 70% of the total amount of time On the 7th day
    On the deadline On the 10th day
    1 day after the deadline On the 11th day
    2 days after the deadline On the 12th day
    3 day after the deadline On the 13th day

💡   Tip: Reminder emails are not sent when testing a task or process. This is to prevent a recipient unintentionally receiving a reminder email when a process is being tested.

Format for automatic reminder emails

Reminder emails will follow the brand settings configured for the team in the My Team menu. All reminder emails will include the upcoming task or instance name and a link directly to the upcoming task or instance.

Sorry about that. What was the most unhelpful part?









Thanks for your feedback

We update the Help Center daily, so expect changes soon.

Link Copied

Paste this URL anywhere to link straight to the section.

Need more help?

If you're signed in to Catalytic Community, you can ask other users a question. You'll be redirected to Community where you can add more info.