Automatically detect positive or negative language or feelings present within an email, document or block of text.
- Analyze inquiries from customers, use this action to flag negative sentiment to prioritize responses and route the inquiry to the most appropriate representative
- Analyze customer comments over time to determine a customer satisfaction score
Text for analysis: The text for which you would like to calculate sentiment. Typically, you will reference a field for this.
|Text for analysis||Sentiment||Magnitude|