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Zendesk: Create ticket

🕙  1 minute read

Use this action to create a new ticket in Zendesk, including the subject, comment, type, and more.

How to configure this action

This action requires a preconfigured Zendesk integration. For more information on integrating PagerDuty Workflow Automation with other systems, please refer to the Integrations section of our help documentation.

Fields for this action

  • Integration

    • Select your team’s Zendesk integration from the list.
  • The subject

    • Enter the subject of the ticket.
  • Comment

    • Enter the comment for the ticket. The comment is the description of the ticket.
  • Requester email

    • Enter the email of the person requesting a ticket. This is the person with the issue.
  • Assignee Email

    • Enter an email for the ticket assignee. This is the person tasked with resolving the issue.
  • Type

    • Enter the type of ticket, either Question, Incident, Problem, or Task.
  • Priority

    • Enter the priority of the ticket, either Low, Normal, High, or Urgent.
  • Status

    • Enter the status of the ticket, either New, Open, Pending, On-hold, Solved, Closed.

What will this output?

This action creates a new ticket in Zendesk and will output the new ticket ID, ticket URL, and a confirmation message for the action.

Output fields for this action

  • Zendesk Create Ticket Confirmation

    • A success or error message depending on the configuration.
  • Ticket ID

    • The ID for the new ticket in Zendesk.
  • Ticket URL

    • The URL to the new ticket in Zendesk.

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