Zendesk: Create ticket
Use this action to create a new ticket in Zendesk, including the subject, comment, type, and more.
How to configure this action
This action requires a preconfigured Zendesk integration. For more information on integrating PagerDuty Workflow Automation with other systems, please refer to the Integrations section of our help documentation.
Fields for this action
-
Integration
- Select your team’s Zendesk integration from the list.
-
The subject
- Enter the subject of the ticket.
-
Comment
- Enter the comment for the ticket. The comment is the description of the ticket.
-
Requester email
- Enter the email of the person requesting a ticket. This is the person with the issue.
-
Assignee Email
- Enter an email for the ticket assignee. This is the person tasked with resolving the issue.
-
Type
- Enter the type of ticket, either
Question
,Incident
,Problem
, orTask
.
- Enter the type of ticket, either
-
Priority
- Enter the priority of the ticket, either
Low
,Normal
,High
, orUrgent
.
- Enter the priority of the ticket, either
-
Status
- Enter the status of the ticket, either
New
,Open
,Pending
,On-hold
,Solved
,Closed
.
- Enter the status of the ticket, either
What will this output?
This action creates a new ticket in Zendesk and will output the new ticket ID, ticket URL, and a confirmation message for the action.
Output fields for this action
-
Zendesk Create Ticket Confirmation
- A success or error message depending on the configuration.
-
Ticket ID
- The ID for the new ticket in Zendesk.
-
Ticket URL
- The URL to the new ticket in Zendesk.
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