NetSuite: Add return authorization

Use this action to create a new return authorization record in NetSuite

Use case

• Add a return authorization to a NetSuite account
• Automatically assign tasks based on the new customer

How to configure this action

This action requires a preconfigured NetSuite integration. For more information on integrating PagerDuty Workflow Automation with other systems, please refer to the Integrations section of our help documentation.

Fields for this action

• Integration

  • Select your team’s integration from the list

• Inventory Item ID

  • Item that will be attached to this transaction

• Custom Form ID

  • View the form ID and enter here

• Customer ID

  • Select the customer attached to this transaction

• Date

  • Date of transaction
  • Enter date in format: MM/DD/YYYY

• Memo

  • Enter a memo to describe this return authorization

• Status

  • Current state of the customer such as open, closed, etc.

• Shipping Zip Code

  • Enter the zip code for the shipping address

• Custom field 1 (2, 3, 4, 5) ID

  • View the field in NetSuite Setup to find the ID

• Custom field 1 (2, 3, 4, 5) Value

  • Create a value to store the field

What will this output?

Output fields for this action

• transactionID

  • The ID that represents the return authorization transaction.

• returnNumber

  • The number associated with the return authorization.

• transactionCreated

  • A true or false value for whether the return authorization was successfully added.